Reference

Terms for your olbb88 account

These terms cover how your account is opened, which checks we may ask for, and how access works for DANA, OVO, GoPay and QRIS from Semarang to anywhere…

Local law onlyDANA, OVO, GoPay, QRISAviator and Bingo rulesMobile and desktop access
olbb88 Terms for your olbb88 account
HELP PATHS

Questions on a clause

If you need a term explained before you send a request, reach us on live chat, WhatsApp, or email. We keep live chat open from 08:00-24:00 WIB, and we answer written requests with the account name and date attached. That helps us confirm whether a payment reference, device change, or clause question belongs to your file.

Team online

Live Chat

Use live chat from 08:00-24:00 WIB for clause checks, account-name questions, and request status. If you are verifying a DANA, OVO, GoPay or QRIS transfer, we can tell you what still needs to match.

WhatsApp

Send a WhatsApp message when you need a short answer about wording, device changes, or a paused request. Use the phone number on your profile so we can link the message to the right account.

Email

Write to us for longer disputes, correction requests, or copies of past case notes. Attach your account name, the date, and any matching reference so our team can handle the file without back-and-forth.

RECORD CARE

How we handle your record

This page is tied to how we store account data, cookies, security logs, and correction requests.

Data handling

We keep account name, contact details, device type, and request history only for access control, support, dispute handling, and fraud checks. Sensitive fields are restricted to staff who need them to work on your case.

Cookies

Cookies remember language, session state, and page preferences on mobile and desktop so you do not have to repeat the same steps. You can clear them in your browser, but some settings may reset.

Account security

When a login comes from a new phone or desktop, we may ask for a fresh code or a matching detail check. That helps us confirm it is really your account before we change anything.

Retention

We keep records only as long as needed for contract handling, legal duties, and dispute windows. After that, we remove or anonymise what we no longer need, unless a rule requires us to keep it longer.

Change requests

If you need a name, phone number, or contact update, send the request from the same account and attach the proof we ask for. We process it after we confirm the record is consistent.

Contact path

For any clause question, use live chat or email and include the date, subject, and account name. That gives us a clean trail and helps us answer without asking you to repeat details.

Common questions on these terms

These questions focus on acceptance, access, record handling, and who to contact when a clause is unclear. We keep the answers short so you can move from the page to the right support path without guessing which rule applies to your account, your wallet reference, or your device change.

You accept them when you continue past this page, open an account, or send a request through our lobby. If a local rule does not allow the service, we do not provide access in that place.

Yes. We may pause or refuse access if local law does not permit the service, if the account details do not match, or if a device check is needed before we can confirm the request.

We hold the request until the names match or you send proof that links the account, the wallet, and the device. That check helps us keep the record accurate before any action is taken.

Yes. Send the change request through live chat or email, use the account name already on file, and attach the proof we ask for. We handle the update after we verify the record.

We keep device type, login history, and request logs for access control, dispute handling, and legal duties. We do not keep them longer than needed for those reasons unless a rule says otherwise.

Use live chat between 08:00 and 24:00 WIB, or email us any time. Include the clause, date, and account name so we can trace the file and reply with the right next step.